Taurus Flood offers Customizable Online Portals where clients and their policyholders can manage their flood insurance policies, including paying premiums, updating contact information, updating policy and coverage information, and submitting claims. To ensure our clients and their policyholders can access their policies at any time, our Online Portal is up and running 24/7/365.

Taurus Flood provides effective live customer support to clients and their policyholders who have questions or need additional assistance about their flood insurance policies. Our talented staff have years of experience guiding our clients and customers through the complexities of the National Flood Insurance Program, across multiple channels:

• Phones/Text. 
• Live Chat. 
• Email.

Taurus Flood helps clients ensure that their flood insurance policies comply with federal regulations and guidelines. This includes protecting our clients and their policyholders by maintaining their compliance with the National Flood Insurance Program (NFIP), as well as helping clients understand the role of the NFIP and how it impacts their policies. In addition, we also handle the below services to provide comprehensive compliance support for our clients.

• Better Business Bureau Inquiries.
• State Department of Insurance Inquiries.
• Congressional Inquiries.
• FEMA/NFIP Inquiries.
• Regulatory management and implementation of program changes.
• PIVOT reporting and submissions.

Taurus Flood offers educational resources and training to help our clients better understand the complexities of the National Flood Insurance Program and how to effortlessly administer their business on our portal. This includes live and on demand webinars, workshops, and other training sessions. Learn more about our Agent Engagement initiatives.

Taurus Flood creates customizable quality programs for each of our clients that fits their unique needs and brand identity.  This often includes:

• Call Monitoring.
• Chat Monitoring.
• Transaction Auditing.
• External Audit Management (Biennial, SOC, PCI, etc.)
• Continuous Improvement Program Management.
• Customized Underwriting and Service Guidance.

Taurus Flood leverages electronic distribution for our clients and their policyholders to get their policy and claims related documentation in real time as well as offering traditional mail options for those clients and policyholders who would prefer paper copies.  We support electronic communication with Mortgagee document distribution to reduce the amount of phone calls our clients receive from lenders.  We also provide clients with the option to connect to our platform and send their agencies documents to their agency CRM feeds, such as IVANs.   We also offer customized mailing inserts and overnight mail options for claims checks so our clients’ policyholders get their money as quickly as possible!