James brings a highly accomplished background in driving operational excellence throughout customer experience teams. He previously Co-founded a consumer investment firm and prior to that was the Vice President of Strategic Growth for The Kraft Heinz Company. He brings a proven track record of delivering modern and best in class customer experiences at scale with prior accomplishments including leading the integration of Heinz and Kraft Foods as well as assuming P&L ownership for the $2bn sauces division of Kraft Heinz. James graduated from NYU Stern and has an MBA from Harvard Business School.
The flood insurance market has historically lagged behind other lines of business when it comes to customer simplicity, agent experience, and innovation. There has been limited progress in terms of operations and workflows within companies, the way in which agents are educated, and how the product is sold. However, one flood solutions provider that boasts a 35-year history and deep expertise in this marketplace is driving innovation and modernization into the flood insurance industry.
NFS has modernized the flood insurance space with its recent launch of Trident. The new technology provides a cloud-based platform that revamps the flood experience for policyholders, agents, write-your-owns (WYOs), claims examiners, and back-office operations staff.
Flooding is the most common and costly natural disaster in the US, yet property owners across the country remain severely underinsured. Rising sea levels, intense weather events and other effects of climate change are driving home the importance of appropriate flood insurance.
As insurance agents know, the start of spring is also the start of flood season. In the coming months, your customers will face an increased risk for flooding—and if the last few years are any indication, some of that flooding could be severe, according to the National Weather Service. More generally, changing weather patterns year-round are making flood damage more common.
At National Flood Services, they’re used to dealing with emergency situations, so the Kalispell company is leading the valley’s charge to stop the spread of coronavirus. To keep the staff and clients safe from the current threat of COVID-19, the company jumped on the bandwagon early in January to implement new operations aimed at avoiding the virus.
Megan brings a highly accomplished background in governance, regulatory compliance and risk management. She has previously served as Chief Compliance Officer for a registered investment adviser, tackled Capital Markets Anti-Money Laundering matters at a large bank and served in the Governance, Regulatory Risk Strategies Practice of a Big 4 consulting firm.
A cloud-based flood processing application, Trident brings together every aspect of flood insurance — from purchasing and underwriting to management and servicing — into a single, seamless application.
We are building world-class technology and solutions to protect the nation from the impact of flooding. With over 30 years of insurance industry experience, Ralph is uniquely positioned to advance these benefits for our clients and their consumers.