What customers are saying about NFS
I want the supervisor in charge to know what a tremendous help that Susan Hoffhaus was in helping me with an issue with a 41 year customer. Susan took the time to carefully review what had transpired over the past several months and was able to resolve the problem and save an important customer. Our customer now knows that he is truly “In Good Hands” and it feels great as a 24 year agent to know that we are on the same great team. Great employees and great work deserve to be recognized. Thank you again, Susan!
It was so nice to have someone take ownership of my issue and follow through. Sophie really helped me out a lot and I appreciate it.
I love NFS Customer Service! They make my job so much easier. They are always up to date on the changes to the National Flood Insurance Program and I appreciates that when I call in she I’m not treated as though I should already know the answer.
All employers need employees who are capable and willing to exert the Exceptional Customer Service skills that are instilled in Sherril Murray. She certainly deserves it! With Customer Service Representatives /underwriters like yourself that take that extra minute to explain the process and the correct way of doing the application is rare in today’s insurance market and makes the whole experience a lot easier. I really feel lucky that I was able to work with you keep up the good work, there are lots of agents that need your special personal touch.
I am sending you this email because I want you to know what a GEM the Flood Department has in Denise Anderson and how much I appreciate her. She always has a great attitude, is very knowledgeable, returns calls and is always willing to help. She makes my job easier. Employees like her are rare, so when I come across someone like her, I want to share. She is a great asset to the NFS, but I’m sure you are already aware of this.
WOW! I had a problem with my personal flood policy. I have been an agent for over 29 years and apparently someone put in a wrong number when doing the Echeck for my flood insurance payment for my personal home. I called and spoke to Eain and he transferred me to Kathy Parker. She was a breath of fresh air and so extremely professional and very helpful. I just wanted to let you know how wonderful she was at handling this situation and very helpful.
My family and I would like to thank you and your staff for being so patient and kind during this horrible time in our lives. Know that the kindness you all showed has not gone unnoticed.
If all underwriters/CSRs that I deal with exhibited Dale Merrill’s level of professional courtesy, I’d have a lot fewer grey hairs and a much lower blood pressure. Again, big kudos to Dale.
Haley was very courteous and caring about the issue I was having with my account. She was patient and I was already frustrated, but with her help we worked thru the issue with my account. I can not say enough about how I was treated above and beyond by Haley.
I’d be remiss if I didn’t take a moment to thank all of you that had a hand in making this happen. It’s always an audacious task we take on early in the year, but you always step up to the plate and deliver. I appreciate everything you’ve done to make this happen. I know our agents do. Thanks again for a relatively smooth 2018 bonus year!” Specifically to Tanya Van and Heidi Ries An extra special “Thank you”. I know you put a lot of hours behind the scenes on this and I didn’t want you to think it goes unnoticed. I very much appreciate all you’ve done to make this happen.
Just wanted to let you know I’ve heard more than a few times that agents are very happy with the service they receive when they have called in with questions. I thought I’d share the good news and keep up the great “white glove service
I want to Thank Tim Siloti for putting the right information together and working with my insurance agent to solve a cancellation refund issue. I really appreciate your help. Your professional problem solving ability and honest customer service is top notch. You are a true asset to your company and I’m sure glad you picked up the phone the day I called for Help!
Thank you for your explanation and assistance yesterday. It was so pleasant talking to you and you were my first call with Agency Services related to National Flood. It was a great experience and I hope everyone else in your team is as helpful as you are.
Thank you for completing our project ahead of the anticipated target of end of April! You and your team’s efforts to expedite the project are very much appreciated!
I wanted to express my sincere appreciation for your exceptional assistance in helping us process the endorsements on this account. We know that you went out of your way and above your obligation to assist us with the multiple of changes requested by the lender through this process. You deserve to be recognized for your efforts. Your timely assistance made it possible to move forward with the closing on this property.
I just wanted to send you a quick email to thank you for all your help today. I deal with a lot of insurance carriers including my own and your customer service blows them out of the water. You made the process easy and fast. Myself,and my client, thank you for all your hard work and extremely positive attitude. I am guessing I would sell more insurance if everyone we dealt with was as awesome as you are.
All the Agents at my office want me to send you an email expressing our gratitude for how professional you are and very easy to work with. Our job is very complicated and Insured’s do NOT understand flood policy complications so we appreciate the fact that you make things as less stressful as possible for all. Thank you! We appreciate you!
Thank you so much for all the help you provided on the flood policy changes. So efficient, fast and made the mortgage company very happy too.
I have been working with, Lauren Stoick, & I want to say she was incredible to work with. I’ve been in the industry for over 25 years & I am not one to send emails on service, but I thought I’d be remiss if I didn’t take a minute & send a “thank you.” Not only was Lauren a pleasure to deal with, but she was extremely thorough & at the same time I could tell very intelligent & had an excellent grasp on what she does.
My experience working with NFS has been pleasant and you have been prompt with all my requests. Thank you so much!
The professionalism and prompt response to my flood claim has been exceptional!
BEST TEAM EVER!!!!! YOU made this journey very easy for me. You did an amazing job and assisted me with everything. Answered all the crazy questions I had asked. Directed me to the proper persons I needed to deal with at the times I called. You guys made one of worst experiences my best experience. I’ve tried telling everyone the importance of having flood insurance. Thank you for EVERYTHING!!!
Sopheap and Chad you have been MONUMENTAL to me and my family. You have no idea how much I appreciate you. You are making a difference in people’s lives even if you are doing mostly paperwork. AMAZING is all I can say!
This was a really good presentation today and my 3rd for the week. I work with a lot of Realtors in the North Houston area and after Harvey flood is always top of mind. Thank you for the great presentations this week!
I would like to take the time to share my excellent customer experience with Pamela Cyr. I recently called National flood and got Pamela Cyr on the phone. I needed three flood policies issued and released for a mortgagee closing. We reviewed the additional items needed together and she assured me she would stay on top of it as the loan was going to close the next day. We kept in communication via email and spoke over the phone a second time where she even called the Surveyor on a three way call for me. Her professionalism and attention to detail helped our agency deliver the flood policies to our platinum client on time. NFIP customer service never disappoints but her above and beyond customer experience was wonderful.
I wanted to take a moment to express how grateful I am to have worked with Jenae on a very difficult submit for rate client. She went above and beyond to help me navigate the process (We found out in the 11th hour that there were separate entities who owned the building and contents in a flood zone V2 with lender required insurance!). She was very patient, helpful, and expedited the process of having premium credit moved from one policy to the other to have it done in time for closing. When I called multiple times to follow up, she ALWAYS had a smile in her voice!