Caring for our teams during
the Coronavirus pandemic
NFS is built to respond fast, efficiently, and at scale in emergency situations.
This is our core business. This is what we do.
And we’ve been doing it well for more than 35 years.
This is our core business. This is what we do.
And we’ve been doing it well for more than 35 years.
We are built to respond immediately to large scale CAT events such as Harvey or Katrina and we have established processes, workflows, and technology in place to guide us.
When Hurricane Harvey hit, we ramped up 300 staff in a matter of hours. In multiple locations. Remote, in the office, and in partner buildings. We set up a new office in less than 2 days – rent, wiring, security, and equipment. 100% operational and servicing insureds.
We are now implementing many of the same practices to help our colleagues, families, and close ones through this challenging and uncertain period. Care and compassion for our team members is our guiding philosophy, and we are doing everything we can to support them and maintain our high service standards.
Remote working
Currently, like many businesses, we have adopted work from home policies. Over 95% of our employees are working remote.
Shift-work
Our business is real time. We have to be able to respond as such.
Flexible hours
We have implemented a flexible hours working policy for all:
Additional support for families
We are working with families to understand who needs additional support to provide education options at home, such as online courses.
We are committed to serving our colleagues with care and compassion to support them through this period and maintain the high service levels we offer to our clients, their agents, and their insureds.
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