NFS Celebrates 35 Years in Business
Team Member Reflections
We are thrilled to be celebrating our 35th anniversary and sharing this milestone with our team and industry partners. National Flood Services has come a long way to be the flood industry leader we are today. Over the years we have helped thousands of policyholders through catastrophic storm seasons, introduced innovative technology, and created a company that seeks to succeed alongside our partners.
We wanted to share more about where we have come from, what has impacted us, and what we are looking forward to. Who better to share that then some of our most tenured staff! Everyone at NFS plays a pivotal role in delivering exceptional service. That said, the team members you are about to hear from have been supporting our industry for well over 15 years.
Question: Is there a story or event that sticks out to you in your tenure with NFS? Maybe it was something from a particularly active flood season or storm, or a customer experience that left an impression? Maybe it was a holiday party or a company picnic? What makes NFS unique?
Julie
NFS organized a group activity. We worked with a local (Kalispell) organization to stuff backpacks for the troops overseas. The activity involved breaking into groups, playing trivia, and taking funny photos. At the end of the exercise, we ended up with 200 backpacks with necessary essentials for our deployed troops. Everyone, clients included, enjoyed the activity and took a great deal of pride in what was accomplished. NFS is unique in that we care about our clients, their agents, and their policyholders. They’re not just clients but are viewed as partners.
Amy
The people make NFS unique. We are a team that truly cares about the reason flood insurance exists – to help people recover after a loss. Everyone in our firm contributes and understands that every claim is somebody’s home. I feel lucky to get to work with such wonderful people every day!
Suzanne
During Hurricane Harvey I was responsible for the mailing out of advanced checks to our insureds that had just suffered a terrible loss. Agents started to call me directly with temporary address changes. Since agents called me right away, I was able to send out their client’s money to a good address. This happened so often during Hurricane Harvey and the agents in Texas were extremely thankful and I was very proud to help in a stressful time.
Kevin
Hurricane’s Katrina and Sandy, how devastating both hurricanes were and it was amazing how everyone came together to help.
Question: What have you seen change the most over the years at NFS? What innovation by NFS has helped you most in providing support to our team and/or customers? What resource or tool do you use most in your day to day?
Val
NFS has provided me with a lot of opportunity to learn and grow as the company has evolved the applications our internal and external customers use. When I first started, our quoting software was actually mailed to agents on CDs! Now, we’re moving to Trident, a fully cloud based solution. It’s amazing how far technology has come over the years!
Tim
I’m very proud of NFS and appreciate being able to work for such a great company for so long. I believe a huge part of our success is our customer service, our people. We have a great team of people.
Evelyn
The recent Finance FTP site has increased security and made it more efficient to send out our monthly financial documents to the WYOs.
Tami
The biggest thing NFS has helped me with is training in new technology. As we moved from an IBM centered technology solution, NFS management made it a point to train the IT staff on the new technology. Management believes in providing training and moving us to new technologies.
Question: What are you most excited or hopeful for, for the future of NFS? What is your vision for NFS’ growth in the coming years?
Julie
We are actively working on bringing new business into the organization. NFS has several advantages in the technology realm helping us become the definitive leader in flood insurance servicing and processing. I look forward too many more years with NFS and contributing to continued growth!
Tim
We have really grown and matured in so many ways. Our systems have become more modern, easier to use, more robust, and more efficient than ever. All around, I’ve seen the company become more and more efficient. After a lot of work by all of us, we can move forward with greater success, and Trident will be the vehicle for that success.
Tami
I am excited to have owners and management that care about the employees.
Evelyn
My vision for NFS’ growth is stable relationships with clients and continuous improvement.
Kevin
I’m looking forward to innovation and automation as NFS moves forward with the removal of redundant manual work.
Suzanne
I am excited to see new innovations in the future that will lend a helping hand to our clients in their time of need.
Val
I am hopeful for more WYO’s joining the NFS family. We have grown by leaps and bounds due to our excellent customer service and quality of our work.
Amy
I am most excited about Trident making it easier for agents to write and service business. This is one example of NFS’ role in innovation. There are more in progress and I can’t wait to see where we go next!
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