Customers are often confused about what their policies cover.
To combat those misconceptions, we’ve made customer transparency a key tenet of our push to expand flood protection.
Every customer we serve has access to an online portal where they can check their coverage details, coverage limit, policy expiration, premium cost, and other policy details. In the event of a claim, they can submit information and check their claim’s status, meaning they never have to wait on hold to talk to a stranger about the fate of their home.
Customers can also access our video library to learn more about how flood insurance works.