They don’t call us the nation’s #1 flood solution for nothing.

We’ve been in flood for more than three decades. From day one, we’ve dedicated ourselves to customer service and making every aspect of flood as simple as possible for agents, including claims and training.

Numbers? They don’t lie. And our competitors aren’t sharing theirs.

Agents and customers like what we do

10 seconds to answer your calls

97.7% Overall Satisfaction

99% Courtesy Satisfaction

99% Knowledge Satisfaction

95% Confidence Satisfaction

84% First Call Satisfaction

We shatter industry benchmarks

Our FEMA Quality Score

93.8%

Benchmark FEMA Quality Score

XX%

We handle claims like no one else

  • 50% of customers get advance claim payment to rebuild sooner

  • We’ve handled claims in all 50 states + Virgin Islands and Guam

  • 117,828 claims handled in the last 3 years

  • $5.9 billion paid out in the last 3 years

We’re invested in your success

0
Training classes facilitated
0
Hours of training
0
Agents have attended training classes or participated in 1:1 training

We’ve got people power

3
office locations

100s
of flood experts

38
customer service leaders

4M
transactions

17
state virtual workforces